Need something cleared up? Here are our most frequently asked questions.
The duration of the cleaning service depends on factors such as the size of your property, the level of cleaning required, and any specific requests you may have. Our team will provide you with an estimated time frame when you book your service.
It's entirely up to you! Many of our customers enjoy the convenience of returning to a freshly cleaned home, while others prefer to be present during the cleaning process. Rest assured, our professional cleaners are highly trustworthy and efficient, whether you're at home or away.
Yes, we offer convenient recurring cleaning services on a weekly or bi-weekly basis to help you maintain a spotless and organized home. We can customize a cleaning schedule that aligns perfectly with your lifestyle and budget. Let us keep your space consistently clean!
We proudly provide cleaning services in all Hampton Roads cities, including Virginia Beach, Norfolk, Chesapeake, Suffolk, Portsmouth, Hampton, Newport News, Smithfield, Yorktown, and Williamsburg. Whether you're in the heart of the city or a suburban neighborhood, we're here to deliver top-notch cleaning services.
We love pets! Our cleaners are trained to ensure your pets feel safe and comfortable during the cleaning process. If you have specific instructions or concerns regarding your furry friends, let us know, and we’ll gladly accommodate your needs.
While we don’t provide event cleaning services directly, our sister company, Turnkey Cleaning, specializes in special event cleanups. Contact them at 757-791-0123 for expert cleaning before or after your party, gathering, or celebration. Let them handle the mess while you enjoy your event!
Absolutely! If you have unique cleaning needs or special requests that aren’t listed on our website, don’t hesitate to reach out. We’ll do our best to accommodate your requirements and provide a tailored cleaning experience.
We accept various payment methods for convenience, including credit/debit cards, cash, and electronic transfers. Payment is typically due at the time of service unless prior arrangements have been made
To help us deliver the best results, we recommend tidying up any clutter and securing valuable or fragile items before our team arrives. This allows us to focus entirely on cleaning your home to the highest standards
Your feedback means the world to us! Share your experience through our website, by email, or via text message to our customer service team. Your comments and suggestions help us continually improve and provide the best service possible.
We use high-quality, eco-friendly, and medical-grade cleaning products to ensure a safe and thoroughly sanitized environment for your family, pets, and home. If you have specific product preferences or requirements, feel free to provide the product, and we’ll gladly use it to meet your needs. Your satisfaction and safety are our top priorities.
Yes, all our cleaners are fully insured and undergo thorough background checks to ensure your peace of mind. We prioritize trust and safety in every home we clean.
Tipping is not required but always appreciated. If you feel your cleaners did an exceptional job, you’re welcome to tip them directly.
We take great care to protect your belongings. In the unlikely event of damage, please notify us immediately. We are fully insured and will work with you to resolve any issues promptly and fairly.
Yes! Your satisfaction is our priority. If you’re not completely satisfied with any aspect of our cleaning, let us know within 24 hours. We’ll schedule a complimentary visit to address any missed areas and ensure you’re fully satisfied with our service.
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